Working with SMEs to Generate Great E-learning

Julie Wedgwood, Head of ICT Training and Benefits Management, Cheshire ICT Service

Learning and Development professionals frequently need to work with Subject Matter Experts (SME), understanding what they know and the best way to train on it. It isn't always easy. How can you make best use of their time and yours? In this very practical session, Julie Wedgwood (presenter of  the immensely popular '21 lessons' session at June's LSG Conference) examines:

• 6 common problems of dealing with SMEs
• How to get the detail you need from SMEs, and getting it right
• Storyboards and the 80/20 rule
• Running User Acceptance Testing with your SME
• Helping SMEs realise knowledge is for sharing, not hoarding

Source: Learning and Skills Group Webinars, September 2009